Frequently Asked Questions

Advice and answers from the Stormboard team.

General FAQs

Stormboard Basics

 

  • Stormboard is a digital workspace that helps teams transform their meetings company-wide, no matter where employees are located, with shared sticky notes and whiteboards in an innovative digital workspace.

    Save time by setting up your meeting beforehand and capture, organize, and discuss ideas in real-time. Then assign tasks for better results and monitor progress in a meeting space that you can return to again and again.

    Use one of our hundreds of built-in templates for business processes like Agile, Kanban, and SWOT, or customized templates for company-specific processes can be created to make your meetings more effective and efficient. Compile all of the information in your Storms (what we call your digital workspace) in PowerPoint, Word, Excel, and more formats to be used as meeting minutes, presentations, or reports.

    Stormboard apps for iOS, Android, and Windows 10 devices are available and work in real-time on any device with a web browser from your 4” phone to your 85” Microsoft Surface Hub.

  • A Stormboard Storm is a shared digital workspace where you can capture, store, organize, and prioritize your ideas and then create, monitor, and evaluate the projects that turn those ideas into actions.

    Storms are persistent, and you can use them on any device at any time.

  • All Storms are automatically saved in Stormboard!

    When you want to exit a Storm, there is no need to click on anything to make sure it saves.

  • Storms perform best with a maximum of 100 people in them.

    Recent updates to Stormboard have improved overall performance for teams of any size!

  • Stormboard has hundreds of templates to choose from that cover everything from Agile business processes to project management to personal planning.

    When you create a Storm, you will be able to choose which template you want to use — you can always change your template if you decide you would like to try something different.

    All of our templates — whether they are basic or a set business process — can be customized to suit your needs. Your subscription level dictates how much you are able to customize.

    Learn more about templates.

  • You can type in any language on Stormboard sticky notes, but the interface for the application and the Help Center is available only in English at this time.

    Some users successfully use Stormboard in Google Chrome with the translate option turned on.

Security FAQs

How We Keep You Safe

 

  • Stormboard highly values the security and privacy of each user and team member. We have implemented top tier security companies and practices in order to ensure that everything security-related within our software is taken care of and regularly maintained.

    Click here for an overview of our security practices, including what we use to keep data private and secure.

  • All of our data is securely stored on Amazon Web Services (AWS) in the United States.

    For Enterprise customers, we offer additional solutions that allow you to host in other regions worldwide.

    Read more about Amazon Web Services.

Pricing, Plans, and Subscription FAQs

Get Started With The Right Plan For Your Team

 

  • Yes! You can use a Personal Plan (with limited features) or sign up for a FREE trial of a paid subscription.

    You will have unlimited access to all of the paid features during your trial. Learn more on our Pricing Page.

  • No. Signing up for the Personal Plan is completely free and doesn't require a credit card.

  • All prices are in US Dollars.

  • Yes, a credit card is required to trial all paid subscriptions. All monthly subscriptions come with a 30-day trial. Before your trial expires, you'll be sent an email notifying you that your paid subscription will begin soon.

  • Yes! Stormboard offers a 25% discount on annual plans for certified non-profit organizations. Choose your plan and then contact us to apply your discount.

  • You can choose to purchase a subscription for the plan you were trialing, or downgrade to a different plan. Your trial will automatically convert to a paid subscription unless you change or cancel your subscription.

Billing FAQs

What Does Billing and Payment Look Like?

 

  • We post-bill, which means that the bill comes at the end of the billing cycle. In other words, you pay for your 30 days of use at the end of the 30 days.

    You are billed per User. Which means that every User that you add to your team is added to your bill. The person who created the Team, the Team Creator, is the one who gets the bill.

    For example, if your bill comes on December 8, we bill for the Users that are on your team from the previous 30 days, from November 8 to December 7. You are charged for any User that was enabled during that time — whether they were enabled for one day or all 30. So, if you had 10 Users enabled at any time during those days, you will be charged for 10 Users, regardless of whether they are enabled at the time of billing.

  • Your Stormboard invoice will be processed 30 days after you sign up for a paid subscription, or 30 days after your 30-Day Free Trial ends.

  • We accept Visa, Mastercard & American Express. Purchase Orders are available for contracts greater than $5,000.

  • Sign into your account and follow the steps below, or visit our Help Document here for more detailed step-by-step instructions:

    1. Click the hamburger menu located in the top left-hand corner of your Dashboard.

    2. Choose "My Account". Select your Team Account.

    3. On the left-hand panel choose the team you want the billing information for.

    4. Select the Billing tab.

    5. Your billing cycle and date will be displayed here.

I have a question about Stormboard that isn’t answered here – what do I do?

Visit the Help Center and either browse through the articles or type some keywords into the search bar at the top of the page. Still can’t find the answer? Contact us and we will be sure to answer your query ASAP!

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